Privacy Policy Last Updated: 12 February 2026 Effective Date: 12 February 2026
This Privacy Policy explains how The Synergy Group AG (“we”, “us”, or “our”), located at Dorfstrasse 59, 8126 Zumikon, Zurich, Switzerland (email: andre@thesynergygroup.ch, phone: +41 79 257 8028), collects, uses, discloses, and protects your personal information when you access or use our website and services at https://mindfulmoneycoaching.online (the “Service”).
By accessing or using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.
We may update this Privacy Policy at any time. The revised version will be posted on the Service and become effective 180 days after posting (or immediately for material changes, with notification where practical). Your continued use after the effective date constitutes acceptance. Please review this page periodically.
1. Information We Collect
We collect the following types of information:
- Information you provide directly, when you create an account, make a purchase, provide feedback, or contact us: name, email address, payment information (processed securely via third-party providers), address (for orders/deliveries), and any other details you voluntarily submit (e.g., in testimonials or support requests).
- Automatically collected information, when you browse the Service: IP address, browser type, operating system, device information, pages visited, time/date of access, and interaction data (via cookies, pixels, local storage, and similar technologies).
- Other sources. Aggregated or anonymous data from analytics tools (e.g., Google Analytics) or third-party integrations.
2. How We Use Your Information
We use your information for the following purposes:
- To create and manage your user account
- To process payments and manage orders/deliveries/returns
- To provide customer support and administration
- To collect customer feedback and testimonials
- To enforce our Terms & Conditions, resolve disputes, protect the Service/site, prevent fraud, and ensure security
- For internal record-keeping, reporting, and legal compliance
- With your consent: for marketing communications (e.g., emails about updates, new offerings) or personalized content
If we intend to use your information for any new purpose, we will seek your consent first (unless required by law). We process data based on contract performance, legitimate interests, consent (where required), or legal obligations.
3. Consent
- How we obtain consent. By providing personal information to complete a transaction, place an order, or use certain features, you consent to our collection and use for that purpose. For secondary uses (e.g., marketing), we seek express consent or offer an opt-out.
- Withdrawing consent. You may withdraw consent at any time by emailing andre@thesynergygroup.ch or writing to the address above. This may limit your ability to use certain features/services.
4. Disclosure of Your Information
We may disclose your information:
- To third-party service providers (e.g., WooCommerce/WordPress hosting, payment gateways/processors) only as needed to perform services for us. These providers are bound by their own privacy policies (review them directly, especially for cross-border transfers).
- If required by law, to comply with legal processes, protect rights/safety, or enforce our Terms.
- In the event of a merger, acquisition, or sale of assets (your data may transfer to the new owner).
We do not sell your personal information.
5. Third-Party Services and Links
Our Service uses third-party providers (e.g., payment processors, analytics). These may collect/use/disclose data per their policies. Transactions involving providers in other jurisdictions (e.g., US) may subject data to those laws (e.g., disclosure under US legislation).
The Service contains links to external sites; we are not responsible for their privacy practices. Review their policies.
6. Cookies and Tracking Technologies
We use cookies, pixels, local storage, and similar technologies for:
- Authentication & security. Logging in, protecting accounts, detecting spam/abuse.
- Preferences. Remembering language, country, or settings.
- Analytics & research. Understanding usage (e.g., via Google Analytics), testing/improving features.
- Personalized content. Tailoring suggestions, trends, or ads.
- Advertising. Delivering/measuring relevant ads based on activity.
You can manage cookies via browser settings (accept/deny, or prompt each time). Disabling cookies may limit functionality (e.g., no login). For details, see our separate Cookie Policy (linked where applicable).
7. Security
We implement reasonable and industry-standard security measures (e.g., SSL encryption for transmissions, AES-256 for stored payment data where applicable, PCI-DSS compliance for payments) to protect against loss, misuse, unauthorized access, alteration, or destruction. However, no method is 100% secure; you transmit information at your own risk.
8. Retention of Your Information
We retain personal information:
- For 90 days to 2 years after account termination, or as long as necessary to fulfill the purposes outlined here.
- Longer if required for legal compliance, record-keeping, fraud prevention, or enforcing rights.
- Anonymous/aggregate data may be kept indefinitely.
9. Your Rights
Under applicable laws (including the Swiss Federal Act on Data Protection), you may have rights to:
- Access, rectify, erase, or receive a copy of your data
- Restrict or object to processing
- Port your data to another entity
- Withdraw consent
- Lodge a complaint with a supervisory authority
To exercise these rights, opt out of marketing/profiling, or inquire, contact us at andre@thesynergygroup.ch. We will respond in accordance with law.
If you withhold or withdraw required data/consent, you may be unable to access/use certain services.
10. Age of Consent
You represent that you are at least the age of majority in your jurisdiction (or have parental/guardian consent if allowing minors to use the Service under your supervision).
11. Grievance / Contact
For questions, concerns, access requests, complaints, or more information, contact our Privacy / Grievance Officer:
The Synergy Group AG Dorfstrasse 59 8126 Zumikon, ZH Switzerland Email: andre@thesynergygroup.ch
